Repairs

Burntwood Computer Centre are your local computer repair experts!

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Established in 2011, from our fully equipped workshop in Burntwood we undertake all kinds of hardware & software repairs to the majority of computer equipment. Unlike our major competitors, we complete all repairs ourselves, and we never send your equipment elsewhere for repair - with the exception of forensic data recovery.

Popular repairs

  • Non-booting computers

  • Slow PC and laptop upgrades

  • Laptop screen replacements

  • Security checks - Virus, malware, spyware, removals

  • AntiVirus software upgrades

  • Data recovery

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Process

From booking in your computer, to the final handover, our state-of-the-art software system tracks your repair so you know exactly what’s going on, and allows our technicians to update you via SMS message, email, and by phone.

We won’t complete your repair, or use any parts, until you’ve approved our estimate. If you decide not to go ahead with the repair, you only have to pay our diagnostic fee (£40) which will be discussed with you when you book your equipment in.

Sometimes it’s more cost-effective to replace your equipment, rather than repair it. If this is the case we’ll advise you, and provide you with a quotation for a replacement - on top of a competitive price, if you decide to replace the item through us, we’ll also waive our diagnostic charge!

Fast Check-in

Do you want to save time when you book your equipment in? Use our fast check-in so we have all your contact information before we start!

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Home call-outs

In addition to our workshop services, we also offer a mobile service to come and fix faults in your home. Problems with Wi-fi printers & internet connectivity can’t be investigated in-store, so we’ll need to visit you to try and resolve it. Sometimes we can also repair basic software problems in your home, though more complex problems may require workshop attention.

When you book your call-out, the technician will discuss the nature of the fault, and advise if an on-site visit is the best way to proceed, or whether it would be more cost effective to bring your equipment to the workshop. If you would prefer a technician to collect and return your equipment, this can be arranged for a small additional fee.

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Remote Support

Software problems pop up all the time, sometimes having time away from your PC can lose you important working hours. With a remote session our technicians can identify small faults that can quickly be resolved if we take over your computer. You don’t have to drop down your PC for us to have a look our Remote Support option is fast and cost-effective! You can drop us a call and arrange a remote session with a secure piece of software.