Diagnostics

In the digital age, we’re more reliant than ever on technology and this is increasing all the time. Whilst Smartphones can perform a wide array of functions, they’re often not a complete replacement for a desktop or laptop PC. Inevitably, at some point, your computer will develop a fault you’re unable to fix yourself and you need a computer expert - Burntwood Computer Centre are your local computer experts!

Blue screen.png

What’s wrong with it?

There are hundreds of different factors, both hardware and software-related, that can potentially be causing an issue with your machine. The first step for us is to perform a diagnostic on the device, which includes analysing and testing the described issue, as well as testing key components of the device such as the Hard Disk Drive, in order to try our best to ensure that we get to the bottom of the issue and that no further problems arise in the near-future.

How long will it take?

Diagnostics have no specific time frame - this is due to the complex nature of Computers. A seemingly simple issue always has the potential to turn into a long diagnostic process, and vice versa. While we try to complete diagnostics as soon as possible, we also make sure to do a thorough and professional job so that nothing is missed.

What does it cost?

Diagnostics are time consuming and complex in their nature, and therefore we have a minimum domestic diagnostic charge of £40.00 including VAT, which covers part of our technicians time looking at your machine. We don’t believe in the ‘no fix - no fee’ offered by some repair companies, as often this is just added to the final cost - or leads to a rushed and inaccurate diagnostic.

In all but the most complex repairs, if you decide to proceed with the quote we give provide you, we will waive our diagnostic charge , or if you purchase replacement equipment from us. In the event that you do not wish to continue with the repair, we ask only that you pay the diagnostic fee to be paid in full prior to us releasing the equipment.

Process

  1. Book in your equipment with us - provide us with all your contact info

  2. Technician appraises the equipment and finds the probable source of the fault

  3. We provide you with a quotation for your approval - we never proceed to a repair without your permission!

Cracked laptop screen.png

Ethical Approach

Suspect your hardware is too old to repair, the fault too severe, or the repair cost might outweigh the cost of replacing the machine? Burntwood Computer Centre takes an ethical approach to diagnosing faults, including appraising the equipment before we book it in and discuss replacing the machine if we feel it would be more cost-effective. A good example of this is Printers, where the cost of replacement is often less than the cost of repair.

Similarly, if during the diagnostic process we form an opinion than the equipment is beyond economical repair, we’ll get in touch and let you know so you can make an informed decision.

Ready to get that troublesome technology looked at?

Fill out our form with any questions you may have

Name *
Name