Repair Terms

DATA - We will take every care with your data but we are not ultimately responsible for it. If you have instructed us to make a backup of your data we will do everything in our power to do so although, at the point of a critical hardware failure, it may not always be possible.  We recommend you make regular system backups, and one prior to leaving your equipment with us.

OUR CHARGES - Our standard domestic workshop charge is £40.00 per hour including VAT.  At our discretion we may quote you a flat fee to repair your equipment.  We will always provide you with an estimate for your acceptance before we proceed with a full repair.

DIAGNOSTIC CHARGE - our standard minimum domestic diagnostic charge is £40.00 including VAT.  At our discretion we will waive this charge if you grant us the permission to proceed with a repair, or if you purchase replacement equipment from us.  In the event that you do not wish to continue with the repair, we will require the diagnostic fee to be paid in full prior to releasing the equipment. 

PAYMENT - payment is is required in full prior to the release of your equipment.  We only accept cleared funds payments such as Cash, Debit or Credit Card or confirmed Internet Transfers.  Commercial Credit Card payments attract a 2.5% surcharge.  We do not accept Cheques.

COLLECTION - all repairs must be collected within 30 days of the repair being completed.  If you do not collect your equipment within this time, it may be sold to re-coup our costs.

WARRANTY - we warranty our work for 30 days from the date of invoice.  Unless otherwise stated, all the parts we use to  complete repairs are new and carry a minimum 12 month manufacturer warranty.

HARDWARE FAILURE in some cases the fault your equipment is booked in for can be symptomatic of an impending critical hardware failure.  In addition, due to it's nature, electronic equipment can fail without prior warning.  We do not accept responsibility for equipment that fails whilst in our care, including when the failure doesn’t appear to be connected to the original described fault.

SOFTWARE - as a Microsoft registered partner, we cannot proceed with your repair if your software is not correctly licensed.  We cannot guarantee the compatibility or availability of any previously purchased software (such as older versions of Microsoft Office) or external hardware drivers (such as printers or scanners) following a operating system upgrade or reload.

WINDOWS 7, XP, & VISTA - Manufacturer support for these Operating Systems has been, or is in the process of being, withdrawn.  It is our policy to no longer perform repairs (with the exception of data transfers) on equipment using these operating systems.  We will work on these operating systems at our absolute discretion and by discussing the options with you first.

INTERNET CONNECTION - your Internet connection is administered by your Internet service provider.  Following a repair it may be necessary to reconnect your equipment to your home network.  There could also be an ongoing fault with your connection which may   be effecting your equipment.  In such cases you will need to contact your ISP in order to request they resolve any issues.  Any estimates to repair your computer do not include an on-site visit to reconnect your computer unless explicitly agreed.